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How long does it take for me to receive my order?

Typical delivery time is between 5-14 days to any country of the world.
Most items are despatched within 2-3 days, and if delivery is likely to take longer than this we will let you know before we process your payment. If for any reason we cannot accept your order or anticipate a delay in delivery, we will contact you.

How do I track the status of my order?

You can track your parcels using our tracking service.

How will I know when my order has been dispatched?

We will email you confirmation after your order has been despatched. You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address. Spam filters in your email program may also block this type of email. Please check your junk mail folders.

What happens if my order doesn’t arrive?

If you do not receive your goods within 25 working days, please contact us for tracking information. Please note, most of international delivery services do not consider items to be lost until 30 days have elapsed.

How will my order be sent?

All items are shipped using optimal for your country reputable delivery service. A signature will be required, so please ensure that someone will be available to sign for your parcel. If no-one is available to sign, the courier will usually attempt to deliver twice, and then will leave a card telling you how to arrange redelivery or pick up from their local office. Be warned, however, you must do this within one week, otherwise the parcel is returned to us.

How to return an item?
  • Please send us a photo of the products you’ve received with the return request to the support@mystore.com and we will guide you through the steps.
  • Return the item to the provided address in response email within 10 calendar days and send us the tracking number after you ship the item.
  • Please do not send your purchase back to us unless we authorize you to do so.